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FREQUENTLY ASKED QUESTIONS

metodos de pago
  • What are the methods, shipping costs and delivery times?
    The shipping method is Nacex. Shipping times are as follows: Spain, Portugal and the Balearic Islands: 1 to 4 business days Europe: 10 to 20 business days The shipping cost is: Spain: €9 Balearic Islands: €12 Europe: €24 Free shipping costs for purchases over €250 in the Peninsula If you need urgent delivery, please contact by email - shop@pilsferrer.com (although we cannot guarantee that it will arrive on a specific date) This period is approximate. In promotional periods it may be delayed.
  • How can I know when my order will arrive?
    Delivery times vary between 2 and 15 working days. After these times (15 working days), you can contact us through shop@gmail.com
  • Can I contact you if there is a problem with the shipment?
    Yes, you can always contact us by email - pilsferrer@gmail.com. We will try to contact you as soon as possible to solve your problem.
  • What are the payment methods?
    You can pay by credit or debit card.
  • In which countries can I buy through the online store?
    Currently we only have shipping to Europe and the United States
  • What if the item received is defective?
    If you receive a defective product, contact us via email shop@pilsferrer.com, attaching a photo of the product. You have a period of up to 48 working hours to claim the status of your order. We will reply as soon as possible.
  • ¿Quién asume los costes aduaneros?
    El cliente correrá con los costes aduaneros. En ningún caso PilsFerrer se hará cargo de estos costes.
  • Can I choose the exact date I want the order to arrive?
    Due to the logistics chain, it is not possible to choose an exact date to receive the order.
  • I try to place an order, but I can't. What do I do?"
    Let a day go by, we may be making changes to the website. After that time, try again. If the problem persists, contact us by sending an email to shop@pilsferrer.com
  • I have placed an order, but I have not received the confirmation email. Why? Is everything okay with my order?"
    If you have not received the confirmation email, you can contact us through the email shop@pilsferrer.com
  • What happens if I have entered the wrong shipping address?
    Check your details carefully when we send you the order confirmation email. If there are errors in the address provided, the customer will be responsible for the costs of re-expedition of said shipment. You can write to us at shop@pilsferrer.com, and if your order has not yet been shipped we can change it.
  • Can I buy paintings physically?
    Yes! I leave you the addresses where the paintings are exposed so you can see them and buy them directly there. Click here
  • What happens if the package does not arrive after 72 hours from receipt of the shipping confirmation email?
    If your package has not reached its destination after receiving the shipping confirmation email and the tracking SMS and after the delivery time established for each case has passed (Peninsula 72h, Canary and Balearic Islands 5 working days, Europe 10 working days), you can contact us (shop@pilsferrer.com) during the first 2 weeks from receipt of the email and/or SMS so that we can find a solution. After this period of time, we cannot guarantee 100% the location of the order.
  • What happens if I forgot to put a comment on the order or if I need to change the address?
    Any change in the order must be made via email. However, we cannot guarantee 100% that the change can be made. You can write to us at shop@pilsferrer.com
  • What are the methods, shipping costs and delivery times?
    The shipping method is Nacex. Shipping times are as follows: Spain, Portugal and the Balearic Islands: 1 to 4 business days Europe: 10 to 20 business days The shipping cost is: Spain: €9 Balearic Islands: €12 Europe: €24 Free shipping costs for purchases over €250 in the Peninsula If you need urgent delivery, please contact by email - shop@pilsferrer.com (although we cannot guarantee that it will arrive on a specific date) This period is approximate. In promotional periods it may be delayed.
  • How can I know when my order will arrive?
    Delivery times vary between 2 and 15 working days. After these times (15 working days), you can contact us through shop@gmail.com
  • Can I contact you if there is a problem with the shipment?
    Yes, you can always contact us by email - pilsferrer@gmail.com. We will try to contact you as soon as possible to solve your problem.
  • What are the payment methods?
    You can pay by credit or debit card.
  • In which countries can I buy through the online store?
    Currently we only have shipping to Europe and the United States
  • What if the item received is defective?
    If you receive a defective product, contact us via email shop@pilsferrer.com, attaching a photo of the product. You have a period of up to 48 working hours to claim the status of your order. We will reply as soon as possible.
  • ¿Quién asume los costes aduaneros?
    El cliente correrá con los costes aduaneros. En ningún caso PilsFerrer se hará cargo de estos costes.
  • Can I choose the exact date I want the order to arrive?
    Due to the logistics chain, it is not possible to choose an exact date to receive the order.
  • I try to place an order, but I can't. What do I do?"
    Let a day go by, we may be making changes to the website. After that time, try again. If the problem persists, contact us by sending an email to shop@pilsferrer.com
  • I have placed an order, but I have not received the confirmation email. Why? Is everything okay with my order?"
    If you have not received the confirmation email, you can contact us through the email shop@pilsferrer.com
  • What happens if I have entered the wrong shipping address?
    Check your details carefully when we send you the order confirmation email. If there are errors in the address provided, the customer will be responsible for the costs of re-expedition of said shipment. You can write to us at shop@pilsferrer.com, and if your order has not yet been shipped we can change it.
  • Can I buy paintings physically?
    Yes! I leave you the addresses where the paintings are exposed so you can see them and buy them directly there. Click here
  • What happens if the package does not arrive after 72 hours from receipt of the shipping confirmation email?
    If your package has not reached its destination after receiving the shipping confirmation email and the tracking SMS and after the delivery time established for each case has passed (Peninsula 72h, Canary and Balearic Islands 5 working days, Europe 10 working days), you can contact us (shop@pilsferrer.com) during the first 2 weeks from receipt of the email and/or SMS so that we can find a solution. After this period of time, we cannot guarantee 100% the location of the order.
  • What happens if I forgot to put a comment on the order or if I need to change the address?
    Any change in the order must be made via email. However, we cannot guarantee 100% that the change can be made. You can write to us at shop@pilsferrer.com
  • What are the methods, shipping costs and delivery times?
    The shipping method is Nacex. Shipping times are as follows: Spain, Portugal and the Balearic Islands: 1 to 4 business days Europe: 10 to 20 business days The shipping cost is: Spain: €9 Balearic Islands: €12 Europe: €24 Free shipping costs for purchases over €250 in the Peninsula If you need urgent delivery, please contact by email - shop@pilsferrer.com (although we cannot guarantee that it will arrive on a specific date) This period is approximate. In promotional periods it may be delayed.
  • How can I know when my order will arrive?
    Delivery times vary between 2 and 15 working days. After these times (15 working days), you can contact us through shop@gmail.com
  • Can I contact you if there is a problem with the shipment?
    Yes, you can always contact us by email - pilsferrer@gmail.com. We will try to contact you as soon as possible to solve your problem.
  • What are the payment methods?
    You can pay by credit or debit card.
  • In which countries can I buy through the online store?
    Currently we only have shipping to Europe and the United States
  • What if the item received is defective?
    If you receive a defective product, contact us via email shop@pilsferrer.com, attaching a photo of the product. You have a period of up to 48 working hours to claim the status of your order. We will reply as soon as possible.
  • ¿Quién asume los costes aduaneros?
    El cliente correrá con los costes aduaneros. En ningún caso PilsFerrer se hará cargo de estos costes.
  • Can I choose the exact date I want the order to arrive?
    Due to the logistics chain, it is not possible to choose an exact date to receive the order.
  • I try to place an order, but I can't. What do I do?"
    Let a day go by, we may be making changes to the website. After that time, try again. If the problem persists, contact us by sending an email to shop@pilsferrer.com
  • I have placed an order, but I have not received the confirmation email. Why? Is everything okay with my order?"
    If you have not received the confirmation email, you can contact us through the email shop@pilsferrer.com
  • What happens if I have entered the wrong shipping address?
    Check your details carefully when we send you the order confirmation email. If there are errors in the address provided, the customer will be responsible for the costs of re-expedition of said shipment. You can write to us at shop@pilsferrer.com, and if your order has not yet been shipped we can change it.
  • Can I buy paintings physically?
    Yes! I leave you the addresses where the paintings are exposed so you can see them and buy them directly there. Click here
  • What happens if the package does not arrive after 72 hours from receipt of the shipping confirmation email?
    If your package has not reached its destination after receiving the shipping confirmation email and the tracking SMS and after the delivery time established for each case has passed (Peninsula 72h, Canary and Balearic Islands 5 working days, Europe 10 working days), you can contact us (shop@pilsferrer.com) during the first 2 weeks from receipt of the email and/or SMS so that we can find a solution. After this period of time, we cannot guarantee 100% the location of the order.
  • What happens if I forgot to put a comment on the order or if I need to change the address?
    Any change in the order must be made via email. However, we cannot guarantee 100% that the change can be made. You can write to us at shop@pilsferrer.com
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