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Check your order well!


We are very sorry for the inconvenience caused and we appreciate that you have trusted Pilsferrer.

Remember that you only have 48 working hours from when you receive it to claim it.

We will proceed in case of breakage or damage to the shipment of a new product.



If your order has arrived in poor condition, please contact us via email ( ) , informing us of what happened and attaching the order number.  (something similar to #000000) and the following photographs :

  • Photo of the torn sheet or frame

  • Detail photo of the damage

  • Photo of the shipping label (bill)

  • Photo of the packaging in which the sheet or painting came

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